Sales & Telesales

The Qualifications are designed for those who are responsible for selling products or services, or supporting the sales process as part of their job role.

Sales Apprenticeship Level 2

This programme provides employees with the skills required to work in a sales role and environment. Employees will develop sales techniques and strategies that can be applied in a variety of job roles and industries. This programme concentrates on managing and prioritising resources, planning and preparing to maximise sales, techniques for selling face-to-face, and ensuring a sale is tracked until completion.

Units:

  • Managing and prioritising time for sales calls
  • Demonstrating compliance with legal, regulatory and ethical requirements for sales activities
  • Selling products and services face to face
  • Obtaining and analysing sales-related information
  • Developing, implementing and monitoring call plans
  • Managing your own personal and professional development in sales
  • Selling products and services at trade fairs, exhibitions or conferences
  • Undertaking sales demonstrations
  • Inputting and accessing data in your organisation's information systems
  • Assisting customers to obtain finance for purchases
  • Processing customer orders and payments
  • Monitoring the delivery of product

Telesales Apprenticeship Level 2

This programme helps employees to develop effective techniques to sell products or services to customers over the telephone. These skills can apply to many industries such as travel, banking, finance, recruitment or telecommunications. The programme is aimed at those who deal with customers over the telephone, selling products or services.

Units:

  • Managing and prioritising time for sales activities
  • Demonstrating compliance with legal, regulatory and ethical requirements for sales activities
  • Selling products and services over the telephone
  • Obtaining and using sales-related information
  • Developing, implementing and monitoring
    call planning
  • Managing your own personal and professional development in sales
  • Developing and delivering a professional
    sales presentation
  • Inputting and accessing data in your organisation’s information systems
  • Assisting customers to obtain finance for purchases
  • Processing customer orders and payments